Shipping policy

Processing time

Your order is usually ready for shipping within 1 - 3 working days. However, this does not apply if you have yarn to be dyed in your order - it may take up to 2 - 5 working days before the order is ready, as we deliver everything in one shipping. This is shown on the product page for the colorways in question. Here we show an example of how it might look:

Please note that there may be delivery delays in periods of sale/campaigns/high season.

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International shipping

We ship to most countries in Europe, USA, Canada, Australia and New Zealand. Taxes and import costs in your country are added - it is recommended to check these on the customs pages in your country before ordering. Norway is not a member of the EU, but we are part of the IOSS scheme. This means that EU citizens are charged VAT at the time of purchase and avoid other import duties. However, this only applies to orders up to €150.

Orders outside Norway are sent with UPS.

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UPS
Shipments with UPS can be tracked all the way. Estimated delivery time is 2-7 working days, and depends on which shipping product you choose and where in the world you live. See UPS for more information.

Return shipping

If you wish to return your order (or parts of your order) you must inform us within 14 days of reciept. Shipping cost must be covered by the customer.  Please do not return anything without informing us first!